Advantages Of User Manual In Troubleshooting
It has two non-corrosive stainless steel heat exchangers. Navien 240 combi installation manual. Features and specifications of the Navien Combi CH-240. It comes with a remote control that includes water temperature control, 24 hour scheduling and a user-friendly LCD display. The heat exchangers have an energy efficiency of 91% when using natural gases and 92% when using propane.
What are the pros and cons of outsourcing technical documentation? What are the advantages and what are the disadvantages when software documentation such as user manuals, online help, or screencasts are created by an external service provider or contractor?
- Read online or download PDF. Page 64 / 64. Accu-Chek Advantage User Manual. Accu-Chek Health and hygiene Manuals Directory ManualsDir.com - online owner manuals library Search.
- Jan 23, 2016 You have touched on some advantages of manual transmissions, but here is perhaps a more complete list from my 53 years of driving experience. 1) More robust, durable, and longer-lasting.
- Sep 06, 2017 User manuals are highly efficient tools that can provide valuable customer support with relevant information and quickly solve any problems that people might have. On top of that, user manuals are cheaper than most other online customer support methods. Try using online user manuals and harness all of the benefits that they offer.
Good manuals lead to reduction of office costs. The employees can get necessary information at any time they want. Disadvantages of Office Manuals: 1. Office manuals are costly and time-consuming. View and Download Millipore Milli-Q Advantage A10 user manual online. Milli-Q Advantage A10 Water Filtration Systems pdf manual download. Benefit from a good user manual. This is important to products, which can cause serious injuries or death, when used improperly. Technical areas which come to mind first – high voltage devices, lasers or other intensive light sources, heat and fire generating devices, various mechanical tools, etc.
Is it possible and does it make sense to outsource the creation of technical documentation?
Advantages Of User Manual In Troubleshooting Computer
“Outsourcing is too expensive.” At a first glance, the rates of an external documentation service provider may seem high. However, you only have to pay for the productive time that was actually spent on the product, instead of consistently paying a permanent employee. There are no ancillary wage costs such as social insurance contributions, sick days, vacation, training, etc. In most cases, you also save the cost for a workplace at your company, including special software. The bottom line is that a documentation service provider is rarely significantly more expensive than an employee. In addition, you have much more flexibility in times of unsteady workload. |
“An external documentation service provider will never understand our products as well as we do.” Of course, every new contractor will have to learn a lot about your products and about your clients. This will take some time, but it also has a major advantage: No one will be able to produce technical documentation that’s more user-friendly than somebody who has to learn the same things as the user. Permanent employees will take many things for granted that aren’t obvious to users. Documentation written by an insider often lacks vital information and can thus be hard for novice users to understand. |
“When I outsource documentation, I will have to spend a lot of time on project management.” Of course, your management times must be taken into account for your individual cost-benefit analysis. No documentation project will go without planning, meetings, interviews, and reviews. However, bear in mind that most of these tasks are exactly the same when a company employee writes your documentation. |
“Outsourcing makes us dependent. What happens if a contractor terminates service or becomes too expensive?” Yes, there is some risk. But isn’t the risk with “permanent” employees just the same? They, too, can become ill or leave the company. The important thing when charging an external documentation service provider with creating your documents is that you reserve all rights regarding templates, style sheets, texts, and source code (especially in the case of online help / online documentation). All processes should be designed in such a way so that they can be mirrored in your company. This means: All documentation processes should be documented. Only software should be used that you can easily license. If any custom software is involved, this software should be sufficiently documented and should be available for use with an appropriate license. |
As you can see, most doubts aren’t without reason. However, if you choose your contractor carefully, the advantages will often outweigh the disadvantages. ▪Quality ▪Reduced time to market ▪Workload relief ▪Special expertise ▪New ideas, unbiased perspective |
Benefit from a good user manual
User manual provides important information on ‘how to use a product’ to end-users. With proper use of a device there is much less risk of bringing the device out-of-order unintentionally, thus leading to lower RMA rates and significantly less expenses related to it. However this is not the only benefit, though probably the biggest.
Other positive aspects of correctly written manual are:
– Limiting legal liability related to misuse of a product. This is important to products, which can cause serious injuries or death, when used improperly. Technical areas which come to mind first – high voltage devices, lasers or other intensive light sources, heat and fire generating devices, various mechanical tools, etc. Placing appropriate tags within a manual warn the end-user and protect the manufacturer from serious legal consequences. In addition to that, warning stickers shall be applied in clearly visible places on the product, especially next to openings enclosure openers and interlocks.
– Saving engineer’s and salesman’s time which is consumed to consult a user. The more comprehensive the manual is, the less time an engineer or a salesman will use for explaining the customer, how to use one or other feature of a device. This of course requires very good skill of a technical writer. Getting into the customers shoes is very important, and sometimes only unbiased persons from outside a company can make it.
– Serving as a sales literature. Non of your product brochures will provide enough information for an engineer, who is looking for very specific product to integrate in their bigger systems. Only the user manual will give everything in one place and often it is a user manual, that is requested by a customer before asking for quotation. If a company really wants to show each and every positive aspect of its product, a good user manual is a document to start from.
– Supporting company’s image. As written in our previous articles, technical documentation is ‘how you treat your customer’. You don’t really want the customer to be confused, angry or thinking that your products waste his time and are unusable. Sometimes it is the technical papers, who let your customer hook up a product in surprisingly short time, keeping the engineer in a good mood and good attitude towards your company. That brings you more successful cooperation and positive testimonials.
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